Customer
service is the type of thing that always requires a smile. If you
happen to work at a customer service desk then your two most
important assets are a friendly attitude and a bright smile. There is
nothing like seeing a grumpy and unfriendly looking person sitting at
a customer service desk that is a total turn off to any customer. In
this case the customer might choose not to approach the desk, might
approach it with an attitude or might just decide to ask for the
manager. So if your job is people and especially if it involves
sitting at a customer service desk remember it is all in the
attitude.
If
you happen to manage a customer service desk then remember to remind
all of your agents to keep on smiling. If you happen to see that some
of your workers are sullen or unfriendly then you have to consider
letting them go and find workers who are customer orientated. It
might be worth considering orientation classes for new workers so
that they can begin their job with the right attitude.
If
you are a help desk agent then it is of importance that you remember
that a positive attitude is always the right approach. Know
everything there is to know about the business or store for which you
are working. There is nothing worse than a customer approaching you
for information only to discover that you don’t know anything or
that you can’t give them full information.
If
a customer happens to be irritable or difficult always remember that
the customer is always right and do your best to try and change the
customer’s attitude. If you have difficulty never lose your temper
always use diplomacy. If all else fails it might be advisable to tell
the customer that you will refer them to the manager. Remember that
there is always a way to control the situation at a customer service
desk and that your job is to help the customers in any way you can.The
attitude of a help desk agent should always be service with a smile.
Keep
in mind that good customer service makes for good business and will
attract more customers because they will know that if they have any
problems or questions they will get the help they need. Satisfied
customers also pass the word on to others. As a help desk agent
always respond quickly to your customers and give them immediate
attention. Give them a friendly attitude, smile and make eye
contact.
Don’t
forget to make a note of how many other customers are waiting and try
to deal with each one in as little time as possible. Make sure that
you are ready to answer all of their questions and are prepared to
offer them a follow-up through e-mail if necessary. Solving a problem
can be one thing but you want to be sure that the problem doesn’t
repeat itself when a product or service is concerned. Be positive, be
friendly and never forget to smile.
Know more about customer support services : Cynergy Software
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